Return & Refund Policy

This is a starting draft written for the storefront build — have it reviewed by counsel before publishing, especially the refund timelines and any COD-related terms.

Return Window

We accept returns within 7 days of delivery, provided the saree is unused, unwashed, and returned with its original tags and packaging.

Non-Returnable Items

• Sarees marked “Final Sale” or purchased during clearance
• Custom-tailored blouses or altered pieces
• Items without original tags or packaging

How to Initiate a Return

Email nammaudupu@gmail.com with your order number and reason for return. Our team will arrange a reverse pickup where serviceable, or share a self-ship address.

Refunds

Once the returned item passes quality inspection, refunds are issued to the original payment method via Razorpay within 5–7 business days.

Exchanges

Exchanges are subject to stock availability. If your preferred saree is out of stock, we'll process a refund instead.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos — we'll arrange a free replacement or full refund.